1. About the Company

Castelhana – Sociedade de Mediação Imobiliária, Unipessoal Lda. (the "Company" or "Castelhana") is a Portuguese company, with registered office at Rua do Carmo, nº 15, 3º Esq., 1200-093 Lisboa, which is dedicated to real estate mediation and holds the AMI license no. 3497.

In the performance of its duties, Castelhana, when using the http://www.castelhana.pt website, shall ensure the protection of the personal data of its users when these data are made available or transmitted, in accordance with the provisions of this Privacy Policy.

2. About this Privacy Policy

This Privacy Policy regulates the personal data that Castelhana collects, the reasons underlying such collection and the way in which it will eventually use and transmit it.

Castelhana is committed to the protection and confidentiality of the personal data of its users, having adopted the measures it deems appropriate to ensure the accuracy, integrity and confidentiality of the personal data, as well as all other rights of the respective subjects, under the terms and for the purposes of the applicable legislation, namely the application of Regulation (EU) 2016/679 of the European Parliament and of the Council,  of 27 April 2016 ("GDPR").

Castelhana advises all users to read this Privacy Policy carefully and is fully available to be contacted in case of doubts.

Castelhana also reserves the right, at any time, and without prior notice and with immediate effect, to change, add or revoke, partially or totally, this Privacy Policy, in order to improve it.

Any changes will be immediately published on this same page, so it is recommended to consult this page regularly.

3. Forwarding to other websites

The website  http://www.castelhana.pt may direct to other websites of Castelhana's partners. When users of the aforementioned website are redirected to those third-party websites, this Privacy Policy will not apply on those websites.

Castelhana is not responsible for the privacy policies and terms and conditions set out on those websites, nor is it responsible for the information provided on them, namely as to their accuracy, credibility and functionalities provided.

4. What personal data is collected and how it is collected

4.1. Which personal data?

When registering on the Castelhana website, or if there is communication between Castelhana and users through said website, personal data will be collected from users, in order to provide the best service in the area of real estate mediation.

The following personal data may be collected from users:

(i) Name;

(ii) Email address;

(iii) Telephone number;

(iv) CV.

4.2. How is personal data collected?

The personal data is collected whenever the user interacts with our website, namely by subscribing to the Castelhana newsletter, by submitting a request for information about the properties, by completing the form for the sale of properties and the contact forms, and by completing the recruitment form.

5. Purpose of personal data collection and its legal basis

Castelhana collects the personal data listed for various purposes, in order to provide the best service in the area of real estate mediation.

In this sense, Castelhana will collect and process users' personal data based on the following purposes and legal grounds:

The submission of the above-mentioned forms on the Castelhana website implies the acceptance of this Privacy Policy and depends on the consent to the processing of personal data for all the purposes set out therein, in accordance with the respective legal grounds.

6. Data retention period

The period of time for which personal data is stored varies according to the purpose for which the information is processed.

Whenever there is no specific legal requirement, the data will be kept by Castelhana for the period necessary to fulfil the purposes for which it was collected or until consent is withdrawn. Withdrawing consent is a right of the data subjects, which does not affect the lawfulness of the processing carried out based on the consent previously given and which may be exercised at any time.

7. Rights of the data subjects

The data subjects have, at any time, the following rights:

1. Right of access: the right to obtain confirmation as to whether or not personal data are being processed and the right to access them and to obtain clear, transparent and easily understandable information about how we process your personal data;
2. Right to rectification: right to rectify personal data, if it is incorrect or outdated and/or to complete it, if it is incomplete;
3. Right to restriction of processing: request us to restrict the processing of the data for storage only, to stop using it for all other purposes, or to retain the data that should be erased;
4. Right to erasure of data, unless there are legal or legitimate grounds for retaining it;
5. Right to portability: the right to receive personal data concerning the data subject, in a structured, commonly used and machine-readable format, and the right to transmit such data to another organisation, whether the processing was based on consent or a contract and whether it was carried out by automated means;
6. Right to withdraw consent (cf. Point 6);
7. Right to lodge a complaint with the Portuguese Data Protection Authority (CNPD).

All the rights referred to herein, expressly provided for by law, must be exercised, with the identification of the data subject, to the address or email address defined in Point 9.

8. Sharing of personal data

For the purposes listed above, Castelhana may have to share your personal data with the owners/usufructuaries of the properties to which the data subject wishes to have access and with the potential buyers/tenants of the properties owned by the data subject. In addition, within the scope of the provision of services, Castelhana may also share the data with service providers and intermediaries, who will process said data under the instructions of Castelhana, in strict compliance with the rules on the processing of personal data and information security.

In its business activity, Castelhana may use third parties - subcontractors - to provide certain services, which may involve access by these third parties to the personal data of Users (data subjects). Castelhana ensures that, in these circumstances, the appropriate technical and organisational measures are adopted to ensure that subcontractors meet the applicable legal requirements and offer the appropriate guarantees in terms of data protection.

Accordingly, any Castelhana subcontractor will process Users’ personal data in the name and on behalf of Castelhana, and in strict compliance with the instructions transmitted by Castelhana, duly documented.

Castelhana may also communicate the personal data to third parties when you have expressly consented to this, or the communication is made in compliance with a legal obligation or a court order.

Castelhana will only transfer personal data outside the European Union or the European Economic Area, i.e., to a third country, ensuring strict compliance with European legislation on the transfer of data to third countries, providing all the necessary information, namely indicating the safeguards for such transfer, such as adequacy decisions and standard contractual clauses.

9. Data controller

Castelhana – Sociedade de Mediação Imobiliária, Unipessoal Lda.

Contacts:

Address: Rua do Carmo 15 - 3º Esq., 1200-093 Lisboa

Telephones: (+351) 966 007 777 (Lisbon)

Email address: info@castelhana.pt

Castelhana, with registered office at Rua do Carmo 15, 3º Esq., 1200-093 Lisboa, with number 504483234 and AMI license no. 3497, is the owner of this Website. By using the https://www.castelhana.pt/ ("Website"), you acknowledge the general terms and conditions listed and described below (hereinafter, "Terms and Conditions"). Their acceptance is absolutely essential to the use of the services and information provided herein. If you do not agree to them, you must immediately stop using this Website.

https://www.castelhana.pt/ is an online service with the objective of distributing information on properties suitable for sale, rent, exchange or transfer, as well as to disclose and promote the respective characteristics and conditions, including their price.

Castelhana reserves the right, at any time, without prior notice and with immediate effect, to change, add, update, eliminate, partially or totally, these Terms and Conditions and Privacy Policy. We guarantee, under all circumstances, the quality, safety, legality, veracity and accuracy of the information of the respective properties and offers published on the Website. You should periodically check these Terms and Conditions of Use and Privacy Policy to confirm whether any updates or changes have been made. If you do not agree to any of these updates or changes, you should not use this Website.

Use of the Website

Users who visit the Website can access and read all the content contained therein, without the need to register any personal data or information. However, only registered Users or those who submitted completed forms for the schedule of visits or requests for business contacts will be contacted and informed about the properties and services available through the email address or telephone previously submitted in the applicable forms. These Users will receive updates and information on the services and properties available in Castelhana, if they have previously accepted, in the respective registration or form, the receipt of communications for this purpose.

This Website, or any of our services, should not be used:

• For any reason or purpose that is unlawful, defamatory, offensive, harmful, abusive, invasive of another's privacy, or objectionable;
• In a way that may impair or disrupt this Website or any of our services, or their use by other users;
• To transmit viruses or other malicious coding that may damage or disrupt computer equipment or systems (hardware or software) or telecommunications equipment;
• In a way that may offend others or harm Castelhana, namely, send or make available any illegal, false, misleading, threatening, malicious, abusive, defamatory, injurious, invasive of privacy, harmful content or content that may negatively affect the image or activity of Castelhana;
• To promote any type of commercial activity, or to send or make available information or content that belongs to third parties and that you do not have the right to use, such as, for example, content protected by third party copyright or content that contains personal data of third parties.
• In general, the User must use the Website responsibly, prudently and carefully, and must not disturb or damage the continuity or integrity of the same.

Castelhana is not responsible for any damages arising from the use of the Website or the use of the information contained on this Website.

Information and content of this Website

All content and information published on this website are the responsibility of Castillana, which ensures their veracity and transparency, striving to offer useful, up-to-date information that is adjusted to reality. However, we cannot always guarantee the reliability of the information available on the Website. In this regard, we cannot be held responsible for any actions taken as a result of or based on the information contained or provided by this Website. Castelhana is not responsible for inaccurate or inaccurate information contained on the Website or its suitability for the use that the User intends to make of it, except in the situations provided for by law.

Through the email info@castelhana.pt, you can always send your suggestions or errata.

Castelhana reserves the right to move, alter, delete the Website, or its content (including the content of registered Users, if applicable), at any time and for any reason. You must therefore keep a copy of any content you upload to the Website that you wish to keep. Once you have uploaded the content, you can choose to delete the content at any time.

If you wish to report your concerns regarding any content available on this site, please email info@castelhana.pt directly.

Data logging

The registration of data of all Users interested in receiving information or scheduling a visit about a particular property or service advertised and published here is allowed.

The registration or filling in of forms is free of charge.

To register as a User interested in a particular offer, property or service, you must fill out the form and select the one you want: book a visit or information request.

The processing and storage periods of each User's personal data by Castelhana is specified in the Privacy Policy, which you should check.

You are allowed to exercise the rights listed in our Privacy Policy, through the email info@castelhana.pt.

Use of Hyperlinks

The content of this Website may include Hyperlinks to other websites that are not operated by Castelhana. Castelhana is not responsible for the content of any other website, including those that give access to our Website or whose access has been achieved through our Website.

Castelhana is not responsible for or promotes any linked websites or the products/services that are provided on these websites. The contents on the linked websites may change over time. You are advised to check the terms and policies of the linked websites.

By providing a hyperlink to an external website on this Website, Castelhana does so in good faith that it contains or may contain relevant information in addition to that presented on our Website. The existence of such a hyperlink does not imply or presuppose its review and approval by Castelhana – in certain instances, a hyperlink may lead you to access a website that presents contradictory information to that presented on our Website or to another belonging to Castelhana or its subsidiaries, for which Castelhana is not responsible.

Our Responsibility and Contacts

You can contact us through our Website at https://www.castelhana.pt/ (contacts), to our address Rua do Carmo 15, 3º Esq., 1200-093 Lisboa, to our telephone +351 966 007 777, or through the email address info@castelhana.pt.

By accessing our contact area, providing the necessary data, the User accepts that the information you provide to us, through this contact, will be processed by Castelhana in accordance with our Privacy Policy.

Nothing in these Terms and Conditions excludes, restricts or modifies any right or any warranties, implied or imposed by any legislation that cannot be lawfully excluded or limited. This may include legislation regarding consumer rights in Portuguese territory, which contains guarantees that protect consumers of goods and services in certain circumstances.

Although we will take reasonable steps to keep this Website free of computer viruses or other harmful coding, we cannot guarantee that this will not occur. Therefore, you should use security software, updated at all times, to protect your computer from such malicious software.

Although we use commercially reasonable efforts to keep this Website available, we do not guarantee that it will be accessible or available on a constant time basis or that access will be uninterrupted or error-free.

Intellectual Property

All intellectual and industrial property rights available on the Website or in any of the contents published therein are owned by Castelhana or are being used with the necessary authorisations.

Access, viewing or downloading of any content from the Website must comply with the respective intellectual property rights. In particular, it is prohibited to extract, use, reproduce or disseminate the content of the Website for commercial purposes and to alter or incorporate it in any article, publication or other Website.

Nothing on this Website may be construed as granting any license, authorization or right to use any intellectual property right. Incorrect or abusive use or use of the trademark or any other content on this Website is expressly prohibited, except as provided in these Terms and Conditions.

Governing Law

For any dispute arising from our Website or these Terms and Conditions, Portuguese law will be applicable. Such disputes shall be settled by the Judicial Court of Lisbon will be competent, with express waiver of any other, unless any mandatory legal rule provides for otherwise.